Reconfigure Authy After Losing or Forgetting Your Backup Password: Did you forget the backup password for your Authy account? Learn how to reconfigure Authy. Restore Authy Access on a New, Lost, or Inaccessible Phone: Did you lose your phone or upgrade to a new one? Learn how to restore Authy access or recover your account.ĭelete, Hide, or Decrypt Two-Factor Authentication Accounts in the Authy App: Do you need to delete a connection in the Authy app? Learn how. PCC has found the following links useful for resolving issues in the Authy app. Sometimes there are hiccups and you need to reset your two-factor authentication account in the Authy app. Once you have downloaded the Twilio Authy App follow these steps: 1) On the Twilio Authy app, top right corner click add an account. It is important to choose a password you will remember, or to store it somewhere safe where you can reference it in case you should need it. To enable backups, follow the instructions in Step 8 of Register Your Device. Restore Authy Access on a New, Lost, or Inaccessible PhoneĮnable Backups For Best Results: The backup functionality in Authy allows you to restore your two-factor authentication tokens on a new device, ensuring that you won’t have to add each one back from scratch every time you get a new phone. Read Authy’s instructions about how to access your existing Authy account on a new device. Authy brings the future of two-factor authentication to the convenience of your iPhone or iPad. Access Your Authy Account on a New Device You can also open the Authy app on your Apple Watch at any time, without notification, and use the security code it generates to validate your identity. The next time you take an action in PCC that requires a security code from Authy for two-factor authentication, the Authy app will send an authentication request to your Apple Watch as well as to your phone. If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.Once installed, you can access Authy on your Apple Watch. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). IMPORTANT! Backup codes should not be used as the primary way to log in to your account. Twilio provide 2FA solutions for websites and other services. Authy accounts are added automatically after you provide your phone number to one of Twilio's partners. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app. Authenticator accounts are added by scanning an industry standard QR code or manually entering a 2FA secret in the same way as Google Authenticator or other authenticator apps.
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